Your privacy is our priority. This document transparently explains how i3malaysia collects, stores, uses, and protects your personal data at all times.
Our Privacy Commitment: i3malaysia operates in full accordance with strict data protection principles. We never sell, rent, or share your personal data with any third party for marketing purposes without your explicit consent. Your privacy is not merely a legal obligation to us — it is a moral responsibility we take seriously.
When you interact with the i3malaysia platform, we collect several categories of information necessary to provide you with a secure, personalised, and high-quality service. A clear understanding of the types of data we collect helps you make more informed decisions about using our platform.
This is information you personally enter while using our platform:
Some information is collected automatically when you use the i3malaysia platform:
This information is collected via cookies, tracking pixels and similar technologies that operate automatically. This data is used solely to improve user experience, detect technical issues and ensure the security of your account.
In certain circumstances, we may receive information about you from our payment processors such as FPX, TNG e-Wallet, and GrabPay for transaction verification purposes. This information is limited strictly to data required to complete or verify your financial transactions.
I3malaysia uses your personal data for purposes that are lawful, clearly defined, and limited in scope. We do not use your data beyond what is stated in this Privacy Policy without first obtaining your consent.
Lawful Basis for Processing: All personal data processing by i3malaysia is carried out on recognised lawful bases — including the performance of a contract (providing the services you requested), legal obligations (KYC/AML compliance), and our legitimate interests in operating a safe and trustworthy platform.
I3malaysia does not sell or rent your personal data to any third party. However, there are limited situations where we need to share certain information with trusted parties to enable our platform to operate:
In all instances of information sharing, we ensure that only the minimum necessary data is shared, and that recipients are bound by equivalent confidentiality and data security obligations.
I3malaysia continuously invests in robust security infrastructure to keep your personal data protected at all times. The technical and organisational security measures we implement include:
Important: While we implement comprehensive security measures, no system can guarantee 100% absolute security. You also play an important role in protecting your account by using a strong password and never sharing your login credentials with anyone.
I3malaysia uses cookies and similar tracking technologies to enhance your experience on our platform. Understanding how cookies are used allows you to better manage your own privacy settings.
You can control and manage cookies through your web browser settings. Most modern browsers allow you to view, delete, or block cookies. Please note that disabling essential cookies may affect certain functions of the i3malaysia platform.
I3malaysia retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or for as long as required by applicable laws and regulations.
When data is no longer needed and there is no legal obligation to retain it, i3malaysia will delete or anonymise that data in a secure and irreversible manner.
As an i3malaysia platform user, you have privacy rights that we fully respect. You may exercise these rights at any time by contacting our support team:
The i3malaysia platform is strictly restricted to users who are aged 18 years and above only. We do not intentionally collect any personal information from individuals under the age of 18. Should we discover that we have collected information from a minor without proper verification, we will take immediate steps to delete that information and close the relevant account.
If you believe that a minor has registered on our platform, please contact our support team immediately via email at [email protected] so we can take the appropriate action.
I3malaysia reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or improvements to our services. When material changes are made:
Your continued use of the i3malaysia platform after any amendments are published will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:
As a registered i3malaysia user, you have full control over your personal data at all times.
You have the right to request a copy of all personal data we hold about you at any time. Requests will be processed within 30 days.
If any information we hold is inaccurate or outdated, you have the right to request an immediate correction through your account settings or our support team.
You may request the deletion of your personal data, subject to applicable legal retention obligations for financial records and audits.
You have the right to request that we restrict the processing of your data in certain circumstances, such as when you are disputing the accuracy of that data.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
You may object to the processing of your data for direct marketing purposes at any time, and we are required to cease such processing immediately.
I3malaysia invests in the best technologies and processes to ensure your privacy is protected at all times.
Every bit of data travelling between your device and our servers is encrypted with 256-bit SSL — the same encryption technology used by Malaysia's leading banks to protect their customers' financial transactions.
Your personal data has never been and will never be sold or rented to any third party for marketing purposes. This is not merely a promise — it is a core operating principle of i3malaysia that cannot be compromised.
The identity verification process we carry out is designed to protect you — ensuring that only the genuine account owner can withdraw funds. KYC is your security shield, not a barrier.
Our smart security system continuously monitors every session and transaction. Any suspicious activity is detected and contained immediately before it can impact your account.
You have full control over your personal data. Request access, correct errors, restrict usage, or delete your data — all by reaching out to our responsive support team.
The i3malaysia platform undergoes periodic independent security audits by qualified third parties. This ensures our data protection systems consistently meet or exceed the latest industry standards.
Answers to the most frequently asked questions about privacy and data protection at i3malaysia.